Moving delta flight retunr date up
And at that time, we could only handle 10 percent of flight cancellation requests online,” said Shiv Singh, senior vice president and general manager for the Expedia brand, in Seattle.
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We also had to deal with changes in policies from the airlines. “Once Covid hit, we saw our call volume increase up to seven times normal. In April 2020, the Department of Transportation received over 17,000 complaints about inabilities to get refunds for flights, a more than 17,000-percent increase from just 98 in the same month in 2019. Would-be fliers complained of untimely answering of calls and representatives not understanding the rules for using credits. When pandemic-related travel restrictions began last year, many airlines and online travel agencies appeared unprepared to deal with an unprecedented number of travelers calling customer service to cancel or reschedule flights. Two senators have sent a letter to the airlines, saying they have convoluted credit- and voucher-granting rules. I'll post again at the end of the year to let you know how its going over there.The frustration and resulting chaos have come to the attention of the federal government. I encourage you to do the same, maybe if enough of us move Delta will get the message. I'm finally biting the bullet, canceling the amex and fully making the move to United. I've been trying for years to be a loyal Delta flyer, I like the planes, the service, I just can't ever use the benefits and they expire. There are way more available seats, with fewer restrictions.
#MOVING DELTA FLIGHT RETUNR DATE UP UPGRADE#
First all of my family gets moved to comfort plus(up to 8) and I get 280 Plus points per year, it only cost 20 points for an upgrade from Main to Polaris!! So this equates to 14 one way upgrades NYC to SFO!!!! Compare this to the 4 you get with Delta. Their program is way easier to book, and the upgrade benefits are way better. With the addition of Premium Select and new upgrade rules Global upgrade certs are going to get you to Delta One anymore (not like you could ever find a flight with upgrade seats available!!
#MOVING DELTA FLIGHT RETUNR DATE UP FREE#
When I travel with my family, I get free upgrade to comfort eat right, well not really because it only applies to 2 of our 5 family members. I dont want to have to book separate ticket for two people in my family so that I can still get complimentary upgrades. What's the point of getting benefits of being Delta Diamond if you can't use the benefits? I don't want to fly on different dates, I don't want to take a stopover when there is a direct route, and I don't want to spend hours and hours trying to find flights that accept companion and upgrade certs. Sure enough, despite lots of available seats, global upgrade certs not available on any direct flight? Instead I decide I will abandon the companion cert and use global upgrades instead. How is this a benefit to me? (Note I have included pictures below showing flight choices and seats available) I spent an hour on the phone with Delta trying to fly through Detroit or Atlanta and might be able to make that work, but now I'm paying a premium, it takes longer, just so I can use my companion cert. You might think its because the plane is full, nope its about 70% empty! No ability to use companion cert on any direct flight on the days I want to travel or surrounding days. You have to buy the $3200 Delta one flight to use the companion cert.
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When we try to use companion certs, they are not available in main cabin or premium economy.
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We'd actually like to return from Reno instead of SFO, but that's not allowed.
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My family of 5 wants to travel NYC to SFO June 30th - Aug 6th. This is the latest example: I currently have two companion certs and 6 Global upgrade certs. Even if I adjust my plans and try to travel the day before or after, nothing is ever available. I like Delta and I want to be committed to an airline, but Delta's restrictive rules make it impossible to use my benefits! I spend endless hours trying to find ways to use companion certs and upgrade certificates. I've been Delta Diamond since 2018 plus Amex Delta SkyMiles Reserve.